Home / AI Voice Agents / For clinics
When your clinic is closed, who picks up the enquiry call?
An AI voice agent answers your enquiry calls in the hours your team cannot, asks the questions you would ask, and hands serious enquiries to your staff with the details already collected. It is a backup for after hours, not a replacement for your team.
The problem: enquiries arrive when nobody is there
People look for a clinic in the evening or on a holiday, and they call the first number they find. If the call is not answered, many will try the next clinic on the list.
If you spend on ads or Google listings to make that phone ring, an unanswered call is money already spent. A voice agent is one way to make sure that every call gets a response, even when the front desk is closed.
What it does, and what it does not do
We keep this clear from the start, so there are no surprises for you or your patients.
What it does
- Answers enquiry calls when your team is unavailable
- Asks the questions you choose, such as name, phone number, concern and preferred time
- Passes the details to your team so they can call back with context
- Works nights, weekends and holidays
What it does not do
- It does not replace your reception or telesales team
- It is not set up to diagnose or advise on treatment
- It does not make promises about results or prices on your behalf
- It does not pretend to be a person it is not
How it is set up
Four steps, and you approve the script before anything goes live.
Learn your clinic
We understand your treatments, hours and the questions your team asks every caller.
Write the call flow
We draft what the agent says and asks. You review and change it.
Connect the hand-over
Details reach your team by WhatsApp, a sheet or your CRM, depending on your setup.
Test and improve
We test real call scenarios first, then adjust after we see how callers respond.
Who this is for
Clinics that get enquiry calls and cannot always answer them.
- Dermatology, skin and hair clinics, dental clinics and other appointment-based practices
- Clinics that spend on ads or Google listings and want every call answered
- Practices where the front desk closes earlier than patients call
- Teams that want enquiries logged with details instead of missed-call numbers
Questions clinic owners ask
Straight answers, without jargon.
TeamDoes the voice agent replace my reception or telesales team?
No. It is a backup for the hours when nobody picks up, such as evenings, nights, weekends and holidays. During working hours your team continues as before, and every serious enquiry is handed to them with the details already collected.
SafetyWill it give medical advice to callers?
It is set up to take enquiries, not to diagnose or advise on treatment. We write its script with you so that anything medical or urgent is passed to your clinic team instead of being answered by the agent.
QuestionsWhat questions can it ask the caller?
Whatever you want to know before calling back. Common examples are the caller's name, phone number, the concern or treatment they are asking about, their preferred time and whether they are a new or existing patient. We agree the list with you.
ToolsCan it connect to my clinic software or CRM?
In many cases yes, depending on the software and its integrations. We check your setup first and confirm what is possible before we commit. If a direct connection is not possible, the details can still reach your team by WhatsApp or a shared sheet.
DemoCan I hear how it would sound before I decide?
Where it makes sense, we outline the call flow for your clinic first so you can judge the approach before committing to anything. Message us on WhatsApp to ask.
PricingHow much does it cost?
There is no fixed price list because the scope varies, for example the number of questions, the tools to connect and the languages needed. We quote after we understand your clinic and say so if a smaller start makes more sense.
Tell us how your clinic handles calls today.
Send a message on WhatsApp or book a call. You get an honest recommendation, including when a voice agent is not the right fit.